Subscriptions

Why subscribe?

Subscribing to a Creator gives you exclusive access to private content being posted by that Creator and gives you access to be able to communicate with them directly via the direct messages interface (DM).

Lemon Social releases new features regularly.

How to subscribe?

• Add a valid credit card to your account
• Click "Follow" on the profile you wish to subscribe to
• Clicking "Follow" will charge your credit card or Wallet Credits
• Clicking "Follow" on a free account will not charge your credit card or Wallet Credits
• A completed Follow will instantly unlock the content in that profile including all previous posts and all future posts during the subscription period
• Subscription periods are one calendar month from the date of purchase

Finding a profile

There are two search functionalities available.

• Once you have subscribed to an account, paid or free, and have an interaction with a model, a search icon will appear on your Home page.
• If you know the exact username of the person you are looking for, you can find them by going to Lemonsocial.com/(insertusernamehere)

Free trials

Free trial subscriptions have auto-renew disabled by default. If a Creator offers a free trial, you will not be automatically billed when the free trial expires. To follow the Creator, please manually enable auto-renew or follow that Creator after the free trial expires.

I’m unable to subscribe to an account

In order to successfully subscribe to a Creator account, the following must be completed:

• Verify your email
• Use an up-to-date web browser
• Link a valid credit card in your account.

I cannot find my subscription

Please ensure that you have not mistakenly created a second account. Sometimes registering with Twitter and then creating an account using your email address may create two accounts.

"This page is not available" help

Some Creators block access to certain countries, states, IP addresses, or Users. If you see this message, you will not have access to this Creator’s account.

Cancel a subscription

Subscriptions are non-refundable.

Turning off auto-renew prevents you from being billed the following month if you no longer wish to subscribe.

You can turn off auto-renew for a subscription at any time. You will still be billed for the full subscription, and you will have access to the Creator’s profile until the end of the subscription.

Visit your "Following" page to see all of your active and inactive subscriptions. You can unsubscribe if you would like to hide that Creator’s posts from your Feed (unsubscribing does not refund your purchase).

You will be able to Follow that profile again during the Subscription period without being re-billed.

Auto-renewal subscriptions

Subscriptions are set to auto-renew by default. Free trial subscriptions are not set to auto-renew by default. 

Subscriptions may not auto-renew if:

• Your credit card was declined
• If the subscription price has increased
• Auto-renew was disabled by you.

Please review your account, make sure you have a valid credit card added and try to subscribe again.

Refunds

Purchases are final and non-refundable. You may unsubscribe for any reason, at any time, to ensure that you will not be billed for that subscription again.

Chargebacks / Credit Card Disputes

If a User seeks a chargeback or dispute from their credit card company, the User’s access to Lemon Social may be discontinued or limited. If you believe your account has been limited in error, please contact support. 

Any amounts that Users seek to refund or chargeback will be reported to the Creator and will be removed from the Creator’s income.

My chat disappeared

Please be informed that all the chats with creators where no payments have been made will disappear from your conversation list once your subscription expires. In order for chat to remain in a read-only mode - you have to purchase the content through Pay Per View (PPV). Please take into account that all tips are voluntary contributions and not considered as a payment. Therefore those chats where no payments (PPV) made but tipped only - will disappear after expiration also.

Discounted and promotional subscriptions

Creators can offer various discounts to their Users:

• Free trial subscriptions - the Creator has set the discount to a 100% discount for the first billing period. In order for the subscription to renew, the User must sign up for the subscription. It will not auto-renew by default unless the User confirms that they want to renew for the subscription price.

• Discounted subscriptions - the Creator has a profile promotion campaign. A creator can set a discount for their monthly subscription. Once the promotional billing period has ended, the subscriptions are set to auto-renew by default. The discounted price is eligible for the first billing period only.

In either case, once the billing period with the promotional amount is over, the subscription price reverts to the full price subscription.

Louisiana

If you are a user from Louisiana, the new state law requires age verification prior to accessing parts of this website.

Payment

Accepted payment methods

Accepted:

• Visa/MasterCard
• Discover
• Maestro/ Debit cards
• Some Prepaid Visa cards
• Lemonsocial Tokens
• Digital Checks
• SeamlessChex

Not accepted:

• Prepaid cards 
• Gift cards

How does a Lemon Social transaction appear on my credit card statement?

The credit card descriptors will say: "Lemon Social" or "Lemon Social.com" or some variation, but will always have "Lemon Social" or "OF" in the descriptor.

3D Secure

3D secure checkout is an additional authentication step for online payments to ensure that your credit card is not stolen.

You will be prompted by either: "Verified by Visa" or "MasterCard SecureCode" to confirm your purchase with an additional temporary verification code or SMS code.  If your card is unable to be authenticated, your charge may be declined or fail.

Transactions / Charges

Our prices appear in USD only. The currency conversion is done at the bank level and not by Lemon Social.com. 

All credit card charges are in USD. We use a secure and encrypted third-party payment processor to complete transactions. CCbill

You may need to confirm your purchase with additional temporary verification code or SMS code during the billing process.

Pending charges

Pending charges may temporarily appear on your statement if you have had multiple, unsuccessful purchase attempts. Pending charges disappear from your card automatically between 5-7 days. Please wait at least 7 days for the pending charge to disappear before contacting support.

Failed charges

Lemon Social will retry your transaction up to 3 times.

Failed Transactions may be due to:

• Incorrectly entered credit card details by you
• Insufficient funds in your account
• Incorrect address, zip code or postal code details entered by you
• Reaching your daily limit set on your account by Lemon Social
• Please try again tomorrow, limits reset daily
• A limit for internet transactions set by your bank or credit card provider. We are unable to provide further information if your banking institution is blocking your purchases. You should inquire with the issuer of your card. 
• If you have used a proxy or VPN to access Lemon Social, your bank may have an IP verification system that may restrict your purchases. You will need to contact your bank to see why your card was declined.

If you believe that the above reasons could not have happened, please remove and re-add your card.

Third Party Payments

Use of third-party payment systems outside of Lemon Social are prohibited due to anti-money laundering laws and “Know Your Client” requirements. Arrangements for offsite payments are not allowed.

Tips

Tipped incorrect amount

We are unable to issue refunds for:

• Private Messages
• Paid Posts
• Tips

A User may try to contact the Creator directly with regard to this issue.

Content not received

What can a User do if they tip for a video or send a tip but the Creator does not provide the desired content?

Unfortunately, we are unable to issue a refund in these circumstances. Private messages and tips are voluntary contributions. Lemon Social is a social network and our Creators are fully responsible for their own content. Lemon Social cannot guarantee any particular activity nor influence the Creator’s decisions to manage their content.

A user may try to contact the Creator directly with regard to this issue.

Tip not working

If you attempted to send a tip and received one of the following errors:

• Card not accepted
• Enter another card
• Successful liability shift for enrolled card is required
• Transaction could not be processed at this time.

Then tips may not work due to one of the following reasons:

• Incorrectly entered credit card details by you
• Insufficient funds in your account
• Incorrect address, zip code or postal code details entered by you
• Reaching your daily limit set on your account by Lemon Social
• Please try again tomorrow, limits reset daily
• A limit for internet transactions set by your bank or credit card provider. We are unable to provide further information if your banking institution is blocking your purchases.  You should inquire with the issuer of your card. 
• If you have used a proxy or VPN to access Lemon Social, your bank may have an IP verification system that may restrict your purchases. You will need to contact your bank to see why your card was declined.

Maximum tips / daily limits

The maximum single tip amount is $500 for new users and $500 for users who have been on the platform for more than 4 months.

Users may spend up to $500 per day on the platform and this limit is increased for users who have been on the platform for a long time in good standing.

My Wallet

Wallet Credits

Adding funds to your wallet allows you to subscribe to any user, send tips or unlock paid messages without making a credit card transaction every time. Your wallet balance will be used by default as long as it is sufficient for the attempted purchase (or subscription auto-renew). Purchases can not be divided. If the purchase you are attempting to make is larger than your wallet balance, your connected card will be charged the full amount. Wallet Credit transactions are instant and easy to use. There is no wait time in processing new transactions.

For creators that want to tip, subscribe or buy a post from another creator they may use the swap button to take funds from their pending balances to the wallet.

Value Added Tax

What is Value Added Tax (EU/UK VAT?)

Value Added Tax is a consumption tax added to the value of goods or services purchased in the European Union and United Kingdom. The specific rate of tax varies by country. As the name suggests, the tax is added to the price of the product or service at the time of purchase and paid directly to the relevant tax authority.

Lemon Social is adding VAT to purchases?

Due to a recent interpretation of an EU law by HMRC. All VAT collected from Users is paid directly to the relevant tax authorities. Users resident in countries within the UK/EU.

What has changed exactly?

Lemon Social now collects VAT on sales to the UK/EU based on User location and passes this directly on to the relevant tax authority. The cost of any interaction with Creators is therefore increasing, with the amount payable determined by the country where the purchase takes place. Lemon Social then pays this sum directly to the relevant tax authority, in full.

When are these changes effective?

Do all users have to pay VAT?

Any purchase by a User resident in a country which charges VAT will be subject to the local rate.

Does VAT apply to all content on Lemon Social?

VAT is applied to any payment for Creator interaction by a User resident in a country which charges VAT.

How does Lemon Social handle VAT?

All VAT collected by Lemon Social is paid directly to the relevant tax authority, in full.

Why has the price of my subscription gone up?

The price of subscriptions can change from time to time depending on the Creator.

The rate of VAT levied by governments also changes from time to time and may be a factor in the event that we have to make changes to pricing in the future.

Are tips also liable for VAT?

To ensure complete adherence with regulations, at the current time Lemon Social’ policy is to collect VAT on all payments made on its sites by a User resident in a country which charges VAT.

We keep all of our payment methods and policies under review and will advise if this changes.

How can I find out how much VAT I pay?

If you are a User in a country where VAT is applicable, you will see an additional line item when making your purchase.

We list the amount of VAT added to applicable payments in your Account. The following table provides the VAT rate that each country requires (this list is not exhaustive and is correct at as of 1 January 2022)

*Note: The VAT rate percentages listed above are based on information provided by the European Commission. Since tax laws and rates vary from country to country, the amount will be different for different Users. The money that Lemon Social collects as a result of these laws will be paid directly to local governments.

Is there a chance that this policy will change again?

Like all businesses, we constantly review the relevant regulatory requirements of the countries in which we operate.

Who can I contact if I have further questions?

We hope that the information included in this FAQ has been helpful. If you have any additional questions on the subject of VAT, you can contact us at vat@Lemonsocial.com.

USA Sales Tax

USA Sales Tax Information

Please note: This notice covers our sales tax requirements on User payments from within the USA. If you are a User located in the EU, see this help topic for the application of VAT to your payments.

Lemon Social will add sales tax to some User Payments made in the USA.

Recently, many states have passed laws that require “online marketplaces” to apply sales tax to transactions. Originally aimed at larger streaming services, the way these laws were written and the way they are being interpreted means that they are impacting many different types of companies, including Lemon Social. 

Whether or not sales tax is applied to your User Payment depends on where you are located and the type of Payment being made. Not all states require sales tax to be charged on transactions, and not all Payment types will be taxable. 

If Sales tax is charged in your location, you will see an additional line item on your receipt for sales tax. Each state which requires Sales Tax to be charged will apply their own rate. The Sales Tax collected by Lemon Social will be paid directly to your local government.

Why is Sales Tax being applied to online content?

Some US States are including digital content (both downloadable and streamed) within the definition of a taxable item.

Will tips be affected?

In many states, a payment of a Tip to a creator is not considered taxable. Other Payment types (Subscriptions/Messages/Streaming) are linked to digital content and are included in the definition of taxable goods.

How much will I be charged in Sales Tax?

The Sales Tax Rate depends on the state a User is located. The digital content rates range between 4% - 11%. Lemon Social partners with sales tax experts to ensure the rates being charged are accurate and up-to-date for each particular locality.

If my state doesn’t charge tax, could this change?

Yes. Tax on digital content is steadily being implemented globally and it is likely that states which currently do not charge tax on digital content, will commence doing so in the future. Lemon Social will constantly review rate changes and keep our Users updated.

Global Sales Taxes

Sales Taxes

Recently many countries have passed laws that require "online marketplaces" to apply Sales Tax to transactions. Originally aimed at larger streaming services, the way these laws were written and the way they’re being interpreted means that they’re impacting many different types of companies, including Lemon Social. 

Starting January 1, 2021, you may see an additional tax added to your payment.  If you are located in a region which requires us to charge Sales Tax / GST / VAT or local equivalent, the tax will be charged and remitted to your local taxing agency.  Whether or not sales tax is applied to your User Payment depends on where you are located and the type of payment being made.

Please see below the current list of countries where Sales Tax / GST / VAT or local equivalent is required to be collected by Lemon Social and the tax rate applied.

 We are constantly monitoring our tax obligations, and will keep this page up to date.

Australia GST

Please note: This notice covers our sales tax (GST) requirements on payments made by Users based in Australia. If you are a User based outside of Australia please check the help topics for any sales tax charges specific to your country.

Recently many countries have passed laws that require “online marketplaces” to apply sales tax to transactions. Originally aimed at larger streaming services, the way these laws were written and the way they are being interpreted means that they are impacting many different types of companies, including Lemon Social. 

Lemon Social will add GST to some Australian User Payments.

If GST is charged on your payment, you will see an additional line item on your receipt for GST.The GST collected by Lemon Social will be paid directly to your local government. There are no additional charges on this element of the payment.

Why is GST being applied to online content?

Australian law applies GST to any payment made in connection with ‘any form of supply whatsoever’, this includes digital content.

What payments will be affected?

Payments made by Australian Users to Australian Content Creators will NOT have GST applied to them. Only payments made by Australian Users to Content Creators based outside of Australia will have GST applied, depending on the type of transaction.

Under Australian law, GST would not apply to any payment made that is NOT in connection with a supply of anything. In other words, gratuitous tips paid by an Australian User to Content Creators based outside Australia will NOT have GST applied.

How much will I be charged in GST?

If your payment is subject to GST, it will be charged at 10%.