Account

I am unable to login to my account. My username and password are correct

If your account has been marked as suspicious or restricted, kindly check your email. Your account could be terminated for violating the Terms of Service. Your new account can be limited or closed if you previously had a Lemon Social account that had been in violation. If you think you were wrongly reported, please get in touch with us help@lemonsocial.com and provide any supporting documentation or details so we can look into your case.

Deleting your account

Go to Settings and select Delete Account.

Enter the captcha as it appears on the Settings Page.

Your account will be deleted and you will receive a confirmation email.

When the final subscription has expired, your account will be deactivated if you are a creator with ongoing subscriptions.

During this time, no more subscriptions can be added to your account.

It's important to note that active subscriptions never renew themselves.

You will need to establish a new account because your deleted one cannot be recovered. If the deletion of your account is successful, you will get an email confirmation.

 

Who can use Lemon Social

You must first register and set up a user account in order to use Lemon Social. A valid email address, username, and password are required, or you can log in with a verified Google or Twitter account.
 

To register as a User:

you must be at least 18 years old, and you will be required to confirm this;

if the laws of the country or State/province where you live provide that you can only be legally bound by a contract with us at an age which is higher than 18 years old, then you must be old enough to be legally bound by a contract with us under the laws of the country or State/province where you live;

you must be permitted by the laws of the country or State/province where you are located to join Lemon Social and to view any Content available on it and to use any functionality provided by it;

You must not be a convicted sex offender.

If you do not meet the above requirements, you must not access or use Lemon Social.

Report an account

Go to the user's profile page, click the three dots in the upper right corner, and choose "Report (user)" to report the account.

Click on the three dots in the post's upper right corner and choose "Report" to report a specific post.

Avatar/header

Your avatar and your cover/header pictures or images may not contain nudity.

Account Security

What to do if you suspect your account has been accessed by someone else?

Please log in and try to change your password right away if you think your account has been compromised.

In the Account area of the Settings page, you can see a history of your login sessions. Use the "Forgot Password" option on the login page if you are having trouble logging into your account. Please contact Support for help if you are still unable to login and access your account.

Two-Factor / Two-Step Verification

Two step verification is recommended and encouraged to keep your Lemon Social account secure.

How to set up two step verification? 

Log into your Lemon Social account and go to your "Privacy and safety" Settings:  

Click the toggle near "Two step verification" on the security page.

Follow the instructions to add the QR code or the Key provided to your Authenticator app. This will link the Authenticator app with your Lemon Social account.

Please note that a new code is generated every 30 seconds and each time you open the app, so be sure to use the most up-to-date code.

Which two step verification system should I use?

 

You may use either the Google Authenticator or Microsoft Authenticator apps that can be download for your smart phone.

Google Authenticator

IOS: https://apps.apple.com/us/app/google-authenticator/id388497605

Android: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
 

Microsoft Authenticator

IOS: https://apps.apple.com/us/app/microsoft-authenticator/id983156458

Android: https://play.google.com/store/apps/details?id=com.azure.authenticator

When is two step verification required on Lemon Social?
Two-step verification is always encouraged on Lemon Social to help keep your account as secure as possible. However, there are some cases when two-step verification is required.You will need two-step verification to change your banking details as a creator.If we see suspicious activity on your account, we may automatically apply two-step verification to secure your account.If your account has been inactive for three months, you will need to reactivate it using two-step verification.Troubleshooting Two-Step Verification

Common Solutions
Double check to make sure you are entering the most up-to-date code. The Authenticator app automatically generates a new 6-digit code 1) each time you open the app, and 2) every 30 seconds when the app is in use.
Try uninstalling and reinstalling your Authenticator app. Be sure to turn off two step verification before uninstalling the app to avoid being locked out of your account, and then re-enable two step verification once the app is reinstalled and working correctly. 

"Incorrect Code" error occurs when I enter the code provided by my Authenticator app

Check the date and time on your device. The most common cause for the "Incorrect Code" error is that the time on your Authenticator app is not synced properly. 

For Android users using Google Authenticator:

Go to the Main Menu on the Google Authenticator app

Select Settings, Time correction for codes, Sync now

For iOS (iPhone) users:

Go to the iPhone Settings App (your phone settings area)

Select General, Date & Time, Enable Set Automatically

If it is already enabled, disable it, wait a few seconds and re-enable
 

I can’t use my phone to download an Authenticator app / Alternative verification options

If you do not have access to a smartphone but you would still like to enable two step verification for additional security, you have two options:
 

Download Microsoft Authenticator to your PC (Windows users only): https://www.microsoft.com/en-us/p/microsoft-authenticator/9nblgggzmcj6

Using a desktop browser like Google Chrome, go to the Two Step Verification page in the "Privacy and safety" Settings of your Lemon Social account:  

Click “show codes”

Copy the backup codes displayed on your screen and store them somewhere secure
 

I lost my phone / I have a new phone

Using a desktop browser (i.e. Google Chrome), go to the "Privacy and safety" Settings of your Lemon Social account:

Turn off your two step verification.

Download Google Authenticator or Microsoft Authenticator to your new phone.

Enable two-factor authentication once again with your new phone.

 

Someone breached my account and activated two step verification
support@Lemonsocial.com

Request to clear all sessions, two-step verification, and payment card information.

Once that is complete, you may use the “Forgot password” functionality to request a reset link for your account.

If you believe that your email may be compromised, we suggest you change your email address and turn on the two-step verification using the instructions above.

If you do not have access to your email account associated with your Lemon Social account, and you are a Creator, you will need to verify ownership of your account with two forms of ID.

Once verified, Lemon Social Support Staff can change the email address associated with your Lemon Social Account.

 

General Questions

If you have a validated email address, you can reset your password and get account updates as well as crucial system notifications.

By entering into your account, heading to your Settings page, and changing your notifications for your profile activity updates, you can modify your email notification preferences at any time. Emails will be sent, for instance, when a subscription is about to expire, when it has been renewed, or when a new user subscribes.

 

Do you have an app for iOS or Android?

No Lemon Social app exists. Lemon social uses PWA technology to download our version of and app. This is located on the bottom right of the main login page.  Both desktop and mobile users can easily use the LemonSocial.com website. Because of this, we can update Lemon Social without having to ask you to do so frequently. We aim to provide you with the best product possible despite the constant evolution of our technology. It is not advised to use any of the current Lemon Social mobile applications. They need to be reported to us as suspicious. By visiting Lemon Social.com in a browser and adding it to your home screen, you may easily access the website. By doing this, you'll be able to access Lemon Social like an app by creating a tile on your home screen.

iPhone / iPad

Open Safari on your iPhone and navigate to Lemon Social.com

Tap on the "Share" icon at the bottom. This looks like a square with an arrow pointing upwards.

Select the "Add to Home Screen" icon.

 

Android

 

Open Google Chrome and navigate to Lemon Social.com

Tap on the "Options" icon. It may look like three vertical dots at the top.

Click "Add to Home Screen".
 

Privacy Center and Terms

Terms of Service

Why did you change your Terms of Service now?

We’re updating our Terms of Service as an ongoing effort to simplify how Lemon Social works for users and creators. 

What if I don’t accept the updated Terms of Service?

If you don’t agree to the new Terms, you should remove your content and stop using our services.

Personal Data
If any user closes the account, the personal data that relates to your use of Lemon Social and bank details we hold about you will be deleted after six months.Lemonsocial has to retain financial information for 7 years. This is a legal requirement as HMRC can investigate our financial records for that period, and we need to retain details of payments made by and to you.This paragraph satisfies the provisions of Article 13(2)(b) and (c) GDPR.Please contact one of our Data Protection Officers.If you have any privacy concerns or questions, please email our Data Protection Officers at privacy@Lemonsocial.com.Compliance with California Privacy Laws Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to request access to the specific pieces and categories of personal information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with whom the information was shared. If you have any questions about your information or would like to request that it be deleted please feel free to contact us.
 

Right of access to personal data

Our users have the right to quickly and frequently access the information we have about them thanks to privacy or data protection laws in several countries.

To protect user privacy, Lemon Social has very strong procedures in place. Please turn on the two-step verification function on the Settings page before submitting an access request. As a result, we will have the extra security and privacy safeguards we require as part of our verification procedure.