Complaints
**Lemon Social Reporting Guidelines**
At Lemon Social, we value your commitment to maintaining a safe and respectful environment. If you suspect any violations, whether related to (1) laws or (2) company policies, such as inappropriate conduct, please report them immediately. We offer various channels to voice your concerns:
**Online:** You can submit your concerns online 24/7 through our dedicated email address: [admin@lemonsocial.com] (mailto:admin@lemonsocial.com).
**In Writing:** Alternatively, you may submit your concerns in writing by providing a detailed statement to either the HR or Legal Department at:
Lemon Social L.L.C.
1000 Brickell Ave Ste 715
Miami, Florida 33131
**Timely Reporting Matters**
Prompt reporting of any violations of law or company policies is essential. It enhances our ability to conduct effective investigations and preserves crucial evidence for potential future proceedings, including legal and disciplinary actions.
**Maintaining Confidentiality**
Confidentiality is a fundamental aspect of our process. It ensures that all concerns and complaints are objectively and fairly reviewed. Please understand that we value every concern, but the time required for evaluation may vary based on the issue's nature and complexity. Rest assured, within the boundaries of applicable laws and company policies, we will keep you informed of developments. However, there may be instances where specific actions taken by the company cannot be disclosed.
**Anonymous Complaints**
All complaints, including anonymous ones, are treated with care and concern for our employees. While we will review anonymous complaints to the extent possible, please note that anonymity may limit our ability to conduct a thorough investigation and provide a comprehensive response.
**Non-Retaliation**
No one should ever hesitate to notify the company of any complaints or concerns. If you believe that you or anyone who has reported an issue is facing any form of negative treatment due to their report, please immediately contact [any member of the Executive team] or [HR]. We are committed to preventing retaliation and addressing any such instances promptly.
We acknowledge that all reported complaints will be reviewed and resolved within seven business days.
**Content Deletion Policy for Creators**
Creators, please be aware that you cannot delete content that subscribers have paid for during a 60-day period due to potential chargebacks. This policy is in place to minimize chargebacks that could impact your withdrawals.
For any further assistance or inquiries, you can reach us at:
Lemon Social L.L.C.
1000 Brickell Ave Ste 715
Miami, Florida 33131
[admin@lemonsocial.com](mailto:admin@lemonsocial.com)
At Lemon Social, we value your commitment to maintaining a safe and respectful environment. If you suspect any violations, whether related to (1) laws or (2) company policies, such as inappropriate conduct, please report them immediately. We offer various channels to voice your concerns:
**Online:** You can submit your concerns online 24/7 through our dedicated email address: [admin@lemonsocial.com] (mailto:admin@lemonsocial.com).
**In Writing:** Alternatively, you may submit your concerns in writing by providing a detailed statement to either the HR or Legal Department at:
Lemon Social L.L.C.
1000 Brickell Ave Ste 715
Miami, Florida 33131
**Timely Reporting Matters**
Prompt reporting of any violations of law or company policies is essential. It enhances our ability to conduct effective investigations and preserves crucial evidence for potential future proceedings, including legal and disciplinary actions.
**Maintaining Confidentiality**
Confidentiality is a fundamental aspect of our process. It ensures that all concerns and complaints are objectively and fairly reviewed. Please understand that we value every concern, but the time required for evaluation may vary based on the issue's nature and complexity. Rest assured, within the boundaries of applicable laws and company policies, we will keep you informed of developments. However, there may be instances where specific actions taken by the company cannot be disclosed.
**Anonymous Complaints**
All complaints, including anonymous ones, are treated with care and concern for our employees. While we will review anonymous complaints to the extent possible, please note that anonymity may limit our ability to conduct a thorough investigation and provide a comprehensive response.
**Non-Retaliation**
No one should ever hesitate to notify the company of any complaints or concerns. If you believe that you or anyone who has reported an issue is facing any form of negative treatment due to their report, please immediately contact [any member of the Executive team] or [HR]. We are committed to preventing retaliation and addressing any such instances promptly.
We acknowledge that all reported complaints will be reviewed and resolved within seven business days.
**Content Deletion Policy for Creators**
Creators, please be aware that you cannot delete content that subscribers have paid for during a 60-day period due to potential chargebacks. This policy is in place to minimize chargebacks that could impact your withdrawals.
For any further assistance or inquiries, you can reach us at:
Lemon Social L.L.C.
1000 Brickell Ave Ste 715
Miami, Florida 33131
[admin@lemonsocial.com](mailto:admin@lemonsocial.com)
