Content Removal / Complaint Form
At Lemon Social, we value your commitment to maintaining a safe and respectful environment. If you suspect any violations, whether related to (1) laws or (2) company policies, such as inappropriate conduct, please report them immediately. We offer various channels to voice your concerns:
Online: You can submit your concerns online 24/7 through our dedicated email address: admin@lemonsocial.com
In Writing: Alternatively, you may submit your concerns in writing by providing a detailed statement to either the HR or Legal Department at:
Lemon Social L.L.C.
1000 Brickell Ave Ste 715
Miami, Florida 33131
Timely Reporting Matters
Prompt reporting of any violations of law or company policies is essential. It enhances our ability to conduct effective investigations and preserves crucial evidence for potential future proceedings, including legal and disciplinary actions.
Maintaining Confidentiality
Confidentiality is a fundamental aspect of our process. It ensures that all concerns and complaints are objectively and fairly reviewed. Please understand that we value every concern, but the time required for evaluation may vary based on the issue's nature and complexity. Rest assured, within the boundaries of applicable laws and company policies, we will keep you informed of developments. However, there may be instances where specific actions taken by the company cannot be disclosed.
Anonymous Complaints
All complaints, including anonymous ones, are treated with care and concern for our employees. While we will review anonymous complaints to the extent possible, please note that anonymity may limit our ability to conduct a thorough investigation and provide a comprehensive response.
Non-Retaliation
No one should ever hesitate to notify the company of any complaints or concerns. If you believe that you or anyone who has reported an issue is facing any form of negative treatment due to their report, please immediately contact Admin@lemonsocial.com. We are committed to preventing retaliation and addressing any such instances promptly.
Content Deletion Policy for Creators
Creators, please be aware that you cannot delete content that subscribers have paid for during a 60-day period due to potential chargebacks. This policy is in place to minimize chargebacks that could impact your withdrawals.
Content Removal
If you would like to file a complaint, please contact us via email admin@lemonsocial.com All complaints will be reviewed and resolved within 5 business days and you will receive an email once it has been done.
We will, in accordance with our terms and conditions decide if the complaint is valid.
After the decision has been made, the user that complained can appeal to that decision within 8 hours.
When the final decision is made, according to us, any infringing, illegal, abusive or otherwise inappropriate content will be removed from the website.
For any further assistance or inquiries, you can reach us at:
Lemon Social L.L.C.
1000 Brickell Ave Ste 715
Miami, Florida 33131
admin@lemonsocial.com